Trampoline, Trampolines, Trampoline Parts, Trampoline Pads and Trampoline Enclosure

Family Store Network,LLC
8672 Interstate 10 W
Orange, TX 77632

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ATTENTION CUSTOMERS

DUE TO THE HIGH VOLUME OF ORDERS & SHORTAGE OF EMPLOYEES (Covid-19)... PLEASE DO NOT CALL OR EMAIL FOR TRACKING OR SHIPPING ESTIMATES.
(USA MADE PRODUCT ORDERS ARE 6-8 WEEKS FROM RECEIVING)
WE APPRECIATE YOUR PATIENCE AS WE WORK TO HELP EACH CUSTOMER

Call TOLL FREE:
1-877-872-6765
1-800-872-6765
(1-800-TRAMPOLine)
DIRECT # 409-330-4623....OR use our CHAT. Due to some phone issues, if you cannot reach us on our 800#, use our 877#. Please tell us if you were not able to call.
Email us

Office Hours:
(CST-Central Standard Time)
Monday - Friday
9:00am - 4:00pm
Saturday & Sunday
CLOSED

Return Policy

You must contact us within 30 days of receipt of item to return your items. No refunds will be given after 30 days. A Return Merchandise Authorization (RMA) number is required. You must fill out the form below and we will email you a RMA number. If you are returning a product that was damaged in shipment, please fill out the form below and email pictures to sales@1800trampoline.com. We will not issue a RMA without these pictures. Our warehouse does not accept shipments that are returned collect. Our warehouse also does not receive shipments that do not have the proper return authorization.

If your item has already shipped and you wish to cancel the order, you, the customer, are responsible for the original shipping charges and the shipping charges back to the warehouse. On incorrectly made orders, you, the customer, are responsible for shipping charges. There is also a 25% restocking fee. You will receive credit only after the product is returned and examined and we have determined that the product has not been used or damaged.

WE DO NOT ACCEPT USED MERCHANDISE RETURNS
WE DO NOT ACCEPT C.O.D. SHIPMENTS

There is a 25% restocking fee on all returns. This covers repackaging and restocking.

Warranty Claims: Complete this form.

Customer is responsible for filing all paperwork with the proper manufacturer for warranty
Proof of purchase is required for all warranty claims
Water trampolines are non-returnable once they have been put in the water or jumped on

Request RMA Form:

* denotes required field

What name did you place the order under (first & last)?*

What is your order number?*

Phone#*

Email*

Why are you returning your item?*

2000 characters remaining

Did you speak to a sales rep when you ordered?*

Yes

If yes, to whom did you speak?

Christy

Alana

Darlene

Pam

Connie

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Shipping is included on most products over $25.01 unless otherwise specified. If additional shipping is required you will be contacted by a sales rep.


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