Trampoline, Trampolines, Trampoline Parts, Trampoline Pads and Trampoline Enclosure

Family Store Network,LLC
8672 Interstate 10 W
Orange, TX 77632

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Call TOLL FREE:
1-800-872-6765
(1-800-TRAMPOLine)

DIRECT LOCAL:
409-330-4623

Email us

Office Hours:
(CST-Central Standard Time)
Monday - Friday
9:00 AM - 5:00 PM
Saturday & Sunday
CLOSED

Family Store Network, LLC Return Policy

You must contact us within 30 days of receipt of item to return your items. No refunds will be given after 30 days. A Return Merchandise Authorization (RMA) number is required. You must fill out the form below and we will email you a RMA number. If you are returning a product that was damaged in shipment, please fill out the form below and email pictures to customerservice@1800trampoline.com. We will not issue a RMA without these pictures. Our warehouse does not accept shipments that are returned collect. Our warehouse also does not receive shipments that do not have the proper return authorization.

If your item has already shipped and you wish to cancel the order, you, the customer, are responsible for the original shipping charges and the shipping charges back to the warehouse. On incorrectly made orders, you, the customer, are responsible for shipping charges. There is also a 20% restocking fee. You will receive credit only after the product is returned and examined and we have determined that the product has not been used or damaged.

WE DO NOT ACCEPT USED MERCHANDISE RETURNS
WE DO NOT ACCEPT C.O.D. SHIPMENTS

There is a 25% restocking fee on all returns. This covers repackaging and restocking.

Warranty Claims:

Customer is responsible for filing all paperwork with the proper manufacturer for warranty
Proof of purchase is required for all warranty claims
Water trampolines are non-returnable once they have been put in the water or jumped on

Request RMA Form:

* denotes required field

What name did you place the order under (first & last)?*

What is your order number?*

Phone#*

Email*

Why are you returning your item?*

2000 characters remaining

Did you speak to a sales rep when you ordered?*

Yes

If yes, to whom did you speak?

Linda

Christy

Alana

Darlene

Pam

Connie

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Shipping is included on most products over $25.01 unless otherwise specified. If additional shipping is required you will be contacted by a sales rep.


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