Trampolines USA will strive very hard to provide fast, efficient service and favorable resolutions to problems.  We may not always succeed...but it is our goal. We are very proud of our sales staff and particularly the customer service department which has to handle difficult issues. Thanks to all the customers who took the time to say something kind and encouraging. -Management

TESTIMONIALS
Here are some responses to previous order surveys and emails from satisfied customers! 

J.A.L
7/27/2013 3:39 PM

Spoke with Heather on the phone to confirm size, very helpful and courteous. Thanks Heather.
---------------------------------------------
E.H.
7/27/2013 11:23 AM

Like your website
---------------------------------------------
J.D.
7/24/13 1:21 PM

Connie was super.
------------------------------------------
A.A.
7/19/2013 2:13 PM

Choose your company because of the very clear instructions for measuring the replacement mat. Took all the guessing and fear away. Thank you and well done!
---------------------------------------------
M.H.
7/16/2013 9:13 AM

Connie was very helpful!!
----------------------------------------------
C.E.
7/14/2013 1:51 PM

Your very detailed explanations online are very helpful and appreciated - thank-you!
----------------------------------------------
J.B.
7/13/2013 3:52 PM

How did you find out about us?: Google - Organic Rank #3
----------------------------------------------
D.D.
7/11/2013 9:27 am

HEATHER EXT 132 was extremely helpful and knowledgeable! She worked with me when I did not have all of my information together, She also came from another part of the building just to assist me when I called. Amazing customer service!!!
----------------------------------------------
O.B.
7/11/2013 10:22 AM

Connie was a pleasure to communicate with. She was a big help and is definitely a benefit to this company. Please see that she gets acknowledged and rewarded for her hard work. God Bless thank you Miss Connie God Bless.
------------------------------------------
F.F.
7/11/2012

The site information was easy to use and the service was exactly perfect.
------------------
R.C.
7/7/2013
3:52 PM

Love your web site
------------------------------------------
S.C.
7/3/2013
1:40 PM

Website was a breeze to use. Thanks.
------------------------------------------
S.P.
7/5/2013
1:53 PM

Yours was the easiest site to use with reasonable prices and easy access.
------------------------------------------
M.C.
6/25/2013
8:21 AM

User friendly website; and love to give business to a Texas company. Stuck in FL, wish we were in TX! Thanks!
------------------------------------------
J.H.
4/7/2013
3:04 PM

Your website was much easier to find specific parts for a specific model than most competitors. Equivalent pricing but 'included' shipping is good.
------------------------------------------
A.H.
3/31/2013
6:14 PM
We already own one of your terrific trampolines, Keep doing what you are doing.
-----------------------------------------
E.B.
4/1/2013
8:43 AM
This is our second one of these from you. Our son loves it and uses it every single day! Thank you!
----------------------------------------
D.C.
3/30/2013
9:56 AM
HAVE HAD FANTASTIC EXPERIENCE BEFORE THIS PURCHASE, SO I AM BACK!!! ALSO- [MAT IS] MADE IN U.S.A.
----------------------------------------
J.B.
3/30/2013
10:24 AM

Your site is much easier to navigate and fine parts than many other sites. Thanks.

--------------------------------------
S.M.
2/10/2013
2:25 PM

We've been immensely pleased and I could barely read your name of our old trampoline, so we were worried...because this is such a high quality product. We've jumped on others at friends' houses and there really is no comparison. As much time and fun as we have, it's worth every penny, thank u.
-----------------------------------
C.D.
1/21/2013 1:47 PM

Great site, had everything I needed and pretty easy to denote between models
-------------------------------------
D.S.
12/31/12
5:28 pm

Thanks for all the replacement parts that I ordered. My grandsons love the trampoline even more now that it looks like a brand new one.
---------------------------------------------------
R.C.
12/17/12
3:47pm

Heather Rocks! Thanks for the great customer service. :-)
----------------------------------------------------
L.W.
12/13/12
11:03am

Tammy thanks for the great service getting my replacement trampoline net! You were friendly, courteous, and helpful!
----------------------------------------------------
C.C.
12/12/12
9:16am

Thank you Tammy for your help!
-----------------------------------------------------
S.W.
12/11/12
3:40pm

Tammy helped me and did a great job!
------------------------------------------------------
V.C.
12/7/12 1:20pm

Tammy, Thanks for all the help getting my order taken care of for my little one , Have A Blessed Christmas..
------------------------------------------------------
C.S

Thanks for getting us up and bouncing again. :)
------------------------------------------------------
From: J.H.
1/19/2013
4:53 PM

Great Site. Easy to navigate
----------------------------------------------------------------------------------------
From: M.T.
12/15/2012
2:12 PM

I bought the same trampoline 4 years ago and I love it! It is still in perfect shape, my son jumps all day long. I decided to get a new one for christmas because the pad has ripped due to the every day use and I wanted to have a new one. High quality Product. Congratulations for your standards!
--------------------------------------------------------------------------------------------
From: H.P.
Date: 11/23/2012
3:30 pm

From: F.F.
Date: 07/25/2012 2:02 pm
Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:The site information was easy to use and the service was exactly perfect.

--------------------------
L.B.
6/19/2012

Was very satisfied with product. Will order from this company again.
------------------

N.S.
6/19/2012

Fast shipment and great communications, would definitely buy again from Trampoline USA.

-------------------------------------
H.C.
4/25/2012

Received enclosure net throught the mail. Shipping was adequate. It was exactly what I needed for my sons 3 arch trampoline. All in all it took a total of about 3 hours to remove the old net and install the new one. Decent material and now my son and his friends are back to jumping!

---------------------------------
F.H.
8/27/2011

They did not have the exact model in stock when I ordered it. They called me and discussed another option for the same price, which is even better than what I wanted! I'll definitely order from them again. Fabulous customer service with the personal touch!
-------------------------------
T.B.
4/14/2010

I was totally unprepared for the ease of ordering, and the excellent follow through with this order. Will need more replacement parts for our trampoline, and I can't think of a better place from which to submit our next request. A truly fine company. Thank You.
-------------------------------
B.D.
3/21/2010

I wanted to buy a trampoline net only to replace my old one. Was easy to place an order and to figure out which one i needed. Shipping was pretty fast and the net fit perfectly.
------------------------------
K.T.
3/1/2010

I was delighted with the ease of finding what was needed in regard to replacement parts for our trampoline. The information helped me find the correct replacement mat size! But the most surprising was the quickness of the delivery!!! I have already recommended Trampoline USA to a friend of mine. Thank you.
------------------------------
From:T.W.
Date: 07/10/2009 1:58 pm

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:I needed to replace my trampoline bed and was happy to learn I could just order a bed versus a whole new trampoline. The manufacturer of my trampoline, however, was out of business.
Trampoline USA had the part that I needed, and because of the well-organized nature of their website, I was able to find my model trampoline and all the replacement parts for it directly underneath it. Other websites I researched were not as well-organized and I couldn't be sure that the offered trampoline bed was indeed made for my model trampoline.
I placed my order and my bed arrived as promised within a few days. It installed just fine. I was very pleased with the ease of ordering and the layout of the website, which eliminated confusion regarding what I needed to order.
I am hopeful I won't need more parts (I am only missing a single 6.5 inch trampoline spring now) but if I need more parts I would use Trampoline USA again.

 --------------------------
G.O.
5/15/2009

Great company to work with. I had a problem with my order and they did everything in their power to make the correction painless. I highly recommend this retailer to others!
--------------------------------------
R.B.
2/17/2009

Trampoline USA's service was great They worked with me on shipping to a military FPO/APO address Most companies won't even try to send to us overseas. I guess they have all the business they need and do not want to bother in support to the US Military. Thank you again Trampoline USA and especially Connie for the great customer service I'll certainly be back
----------------------------------------
J.G.
6/6/2008

Super fast free shipping! My replacement parts fit perfectly! Next time I need parts, I will definitely buy from you again. Thank you very much for such an easy purchase!
---------------------------------------
C.N.
6/9/2008

Great price, excellent trampoline!! Issues with delivery were addressed immediately by customer service. Would recommend to friends.
---------------------------------------
T.S.
6/7/2008

This is the second mat the we have replaced using Trampoline USA. I highly recommend them. The directions were easy to follow and the new mat fits perfectly!!!
---------------------------------------
C.C.
5/22/2008

I received the mat that i purchased in a relatively short period of time. I immediately installed the tramp mat on the existing frame per the included instructions with ease. In all, we were extremely satisfied with this merchant and the merchandise and would recommend both to others without reserve. thank you.
--------------------------------------
R.F.
3/7/2008

Very helpful and educational. I did not know how to properly put it on. I was conteplating having to return the mat. I called they were very very friendly told me the correct way to put it on and it worked without complications and with incredible ease. They were very friendly and helped me get the correct mat for what I needed and I would highly recommenc them to anyone! Thanks so much!
--------------------------------------
E.W.
11/28/2007

Trampoline USAs web site was easy to navigate so I could find what I needed quickly. The price was the best on the net and much less than my local shop. I was actually surprised at how quickly my order arrived. My only disappointment is that they dont sell individual springs, so I had to buy a couple of those locally. Overall, this was a excellent internet shipping experience, Thanks, Trampoline USA!
-------------------------------------
L.M
11/21/2007

Had no problems with service or anything. Shipment arrived when stated Everything was in boxes (3) seperate boxes nothing missing. Quality seems to be great. So far have been very pleased with product, well built, time will tell but it should last for years much longer than a cheaper model (talking about money and quality), from a discount store like Wal Mart or Academy Sports. OH YEAH HUSBAND SAID IT WAS EASY TO PUT TOGETHER.
--------------------------------------
E.W.
10/12/2007

Fast delivery. Good shopping experience.
---------------------------------------

FROM: D.E.
DATE: Saturday, July 28, 2007, 1:31am
I can't say THANK YOU enough.  I have put off my purchase of a new pad for too long and had been on line for a couple months looking for a pad that would work for my trampoline.
I have seen many sites with bad reviews and a lot of the complaints were about shipping. A lot of people ordered and had bad customer service or waited for months for their orders from other sites.
I was reluctant to order online, so I pulled up your site and so I could speak with someone about my concerns.
I was so relieved at the Very Professional and Polite service I received.  I also by far could not believe the response time.  I had ordered a special color and the order was put in that day.  It took less than a week to receive, as I was told.  The product is very well made, fits perfect - I could not be happier.  Especially since shipping is included.  I hate to see "Sales" and "Specials" and then the shipping is outrageous.
What a great purchase and Fantastic customer service.
Thank You SO Very Much!!!
 
Mrs. E

----------------

FROM: D.G.
DATE: Monday, June 11, 2007, 6:53am
Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body:Customer service called me the day after placing my order to let us know that the item we wanted was backordered. In speaking with her, we realized that I had not ordered the correct item anyway. We discussed what my needs were and she was extremely friendly and helpful. She fixed our credit card bill for the correct price, the item showed up in the time frame she said, and it was exactly what we wanted. The prices were the most reasonable ones I could find on the net. A few people have asked me where we bought the new tramp mat and I am referring them to Trampoline USA.

----------------------------

FROM: T. B.
DATE: Thursday, June 07, 2007, 11:40pm
Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body:Purchase was easy and delivery was unbelievably fast. Lowest
price online and my kids are bouncing like mad. Id recommend this
merchant to anyone looking for a high quality trampoline.

-----------------------------

FROM: B.W.H.,CEO
DATE: Friday, June 15, 2007, 4:44pm
To whom it may concern,
On 4/5/07 I purchased a replacement part for my trampoline.  Unfortunately, I chose the wrong part.  I called your customer service department and spoke w/Robert.  While I was still unable to get the correct part (you don't carry it), Robert exemplified what customer service is all about.  It's not freebies or credits, it's listening and having a can do (or how can we do) attitude.  Robert has that and then some.  Thanks for hiring good customer servants, people like Robert are few and far between.  All the success to Robert and your company.

-------------------------------

FROM: A.W.
DATE: Sunday, March 18, 2007, 10:59am
Rating: Excellent
Price Rating:Good
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body:This was our third purchase from this company, and we have been very pleased with our experience. The people are pleasant and helpful, and they provide very quick service. We would recommend this company and would likely purchase from them again.
-----------------

V.A.
6/1/2007

my granddaughter loves the trampoline.
--------------------------------------
O.D.
6/24/2007

So far - I have only had the trampoline a couple of weeks - I am very impressed. The boxes arrived 4-5 days after ordering. All parts were there. Everything seems of good quality, well thought out and it was easy to put together. I tip my hat for a job well done - thanks!
---------------------------------------
C.K.
5/28/2007

Customer service called me the day after placing my order to let us know that the item we wanted was backordered. In speaking with her, we realized that I had not ordered the correct item anyway. We discussed what my needs were and she was extremely friendly and helpful. She fixed our credit card bill for the correct price, the item showed up in the time frame she said, and it was exactly what we wanted. The prices were the most reasonable ones I could find on the net. A few people have asked me where we bought the new tramp mat and I am referring them to Trampoline USA.
----------------------------------------
T.B.
5/21/2007

Purchase was easy and delivery was unbelievably fast. Lowest price online and my kids are bouncing like mad. Id recommend this merchant to anyone looking for a high quality trampoline.
----------------------------------------
D.B.
5/18/2007

Our trampoline came within a week. Delivery was great as it took me awhile to finally decide which tramp to buy. I had a question after receipt and it was answered promptly. The service was superior.
----------------------------------------
B.P.
4/24/2007

We originally bought our trampoline and net from Trampoline USA over 8 years ago. After thousands of hours of backyard fun over the subsequent 8 plus years, the mat finally ripped. The kids, now 17 and 15, begged that we replace. We went back to the same store, got the same great service, and the kids are hopefully jumping for another 8 years. PS....As indicated on their web site, definitiely recommend the restraint nets for younger jumpers/first time buyers. Thanks for the great service!!!!!!
--------------------------------------
J.M.
4/14/2007

Excellent service. Placed my order one afternoon, had my purchase the day after.
--------------------------------------
A.W.
3/4/2007

This was our third purchase from this company, and we have been very pleased with our experience. The people are pleasant and helpful, and they provide very quick service. We would recommend this company and would likely purchase from them again.
--------------------------------------
From: C. B.
Date: Mon, December 11, 2006 1:26 pm
Rating: Good
Price Rating:Good
Shipping Options Rating:Good
Delivery Rating:Good
Ease of Purchase Rating:Good
Customer Service Rating:Good
-------------------------
From: J. S.
Date: Fri, July 14, 2006 3:15 pm
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body:I would rate this company 100%. I ordered a 12ft round trampoline and enclosure, which arrived 5 days later. The net had some tears in it, and the customer service couldnt have been more helpful - a new net was in the post immediately and arrived very soon after. My children are overjoyed at the trampoline and even my husband and I have been on it!! Definitely recommend this good quality product and the company itself.
-----------------------------
FROM:  R.R.
DATE: Sunday, July 02, 2006, 7:46am
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent (We include our shipping costs in the price.)
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: "After doing quite a bit of research to replace an older trampoline which was damaged in a storm, I ordered a 15-foot Airmaster from TrampolineUSA.com. The order was processed quickly and shipped via UPS. Our order arrived several days later, packed into four different boxes. Everything was included. My kids and I assembled the trampoline using the clear instructions, which were provided. In less than an hour, we were jumping. Quality is excellent: good jumping surface, good springing, padding much better than our older unit, nice heavy frame with more legs (greater stability and easier to level). I waited for a while to write this review to see how it would break in. After two months, its great. Good rebounding, with good control. Nice! I would definitely recommend this trampoline and ordering from TrampolineUSA.com.
--------------------------------
FROM: Email
CUSTOMER SERVICE
"Thank you so very much for your help! Our enclosure installed correctly, thanks to you. If I did not call you, I would of sent back the enclosure because I was told that it would not fit. You saved me alot of aggravation and time. Thank you again for you expert customer service (which was quite impressive since I really wasn't a customer of your company) ....they need to know what an excellent employee they have!!!
Again, Thank You!!!
Sincerely-K.K.
Pennsylvania
--------------------------------
J.S.
6/30/2006

I would rate this company 100%. I ordered a 12ft round trampoline and enclosure, which arrived 5 days later. The net had some tears in it, and the customer service couldnt have been more helpful - a new net was in the post immediately and arrived very soon after. My children are overjoyed at the trampoline and even my husband and I have been on it!! Definitely recommend this good quality product and the company itself.
----------------------------------------
R.H.
3/13/2006

I was very impressed on how fast I received my trampoline pads and the quality looks great. Thank you so much for your great service.
-----------------------------------------
M.J.
8/7/2005

My experience was wonderful. I found the product I needed on line, paid for it, and received the product in a few days. It was a very simple process, and an enjoyable experience.
----------------------------------------
L.P.
5/31/2005

They were fantastic to purchase from and our new trampoline pad arrived fast, and was very easy to install. Thank you!
-----------------------------------------
M.S.
4/25/2005

Very friendly and easy to deal with. Ordered the Jumpsport Airjam basketball attachment for the trampoline enclosure. I had a problem with the basketball it came with, and they were very prompt in resolving it to my satisfaction - would definitely recommend them.
-----------------------------------------
S.Y.
4/12/2005

Product was described accurately, purchase was simple and the pad arrived 2-3 days after I ordered it. Everyhting I want in a purchase.
-----------------------------------------
F.M.
4/10/2005

Great service. Everything worked out great.
-----------------------------------------
J.W.
3/8/2005

This is exactly what I was looking for. My purchase took very little time. My product arrived quickly. I am going to purchase from them in the future for all of my trampoline needs! Great Job!!!

------------------------------------
FROM: J.W.
Monday, April 18, 2005 1:01 PM
Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body:This is exactly what I was looking for. My purchase took very little time. My product arrived quickly. I am going to purchase from them in the future for all of my trampoline needs! Great Job!!!

Thanks J.W.
We strive hard to make it easy to shop. Glad you are pleased!
Management
-------------------------------------
To Whom It May Conceren;
I am not sure how to get this to the right person so I hope who ever reads it passes it along. 

------------------
We have many more on file and will continue to update this site.