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Family Store Network, LLC Return Policy

You must contact us within 30 days of receipt of item to return your items.  No refunds will be given after 30 days.  A Return Merchandise Authorization (RMA) number is required.  You must fill out the form below and we will email you a RMA number.  If you are returning a product that was damaged in shipment, please fill out the form below and email pictures to customerservice@1800trampoline.com.  We will not issue a RMA without these pictures.  Our warehouse does not accept shipments that are returned collect.  Our warehouse also does not receive shipments that do not have the proper return authorization.

If your item has already shipped and you wish to cancel the order, you, the customer, are responsible for the original shipping charges and the shipping charges back to the warehouse.    You will receive credit only after the product is returned and examined and we have determined that the product has not been used or damaged.

WE DO NOT ACCEPT USED MERCHANDISE RETURNS
WE DO NOT ACCEPT C.O.D. SHIPMENTS

There is a 25% restocking fee on all returns.  This covers repackaging and restocking.

Warranty Claims:
  • Customer is responsible for filing all paperwork with the proper manufacturer for warranty
  • Proof of purchase is required for all warranty claims
  • Water trampolines are non-returnable once they have been put in the water or jumped on
Request RMA Form:

* denotes required field

What name did you place the order under (first & last)?*
What is your order number?*
Phone#*
Email*
Why are you returning your item?*
2000 characters remaining
Did you speak to a sales rep when you ordered?*
If yes, to whom did you speak?
Enter the code shown:

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Shipping is included on most products over $25.01 unless otherwise specified.  If additional shipping is required you will be contacted by a sales rep.


Trampolines U.S.A., Inc., Trampolines, Orange, TX


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