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Thank you for contacting our customer service dept. Our Customer Service Representative will be reviewing your problem and getting back with you shortly. We usually have a 24 hour response Monday through Friday. If for some reason you do not receive a response within this time period please call toll-free 1-800-872-6765, or local 409-330-4623. We will review your responses and contact you with a Return Merchandise Authorization number soon. If you are returning a damaged product, please email pictures of your product to

What we need when sending photos:

  • Picture of Original Receipt
  • Picture of the Box that the part was sent in
  • Pictures of any damages
Pictures help us determine the issue faster

Thank You


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What name did you place the order under (first & last)?*
What is your order number?*
Why are you returning your item?*
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Did you speak to a sales rep when you ordered?*
If yes, to whom did you speak?
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Shipping is included on most products over $25.01 unless otherwise specified.  If additional shipping is required you will be contacted by a sales rep.

Trampolines U.S.A., Inc., Trampolines, Orange, TX

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